Refund Policy

We want upgrading to hdply Pro to feel risk-free. Payments are processed by Paddle.com as merchant of record, and refunds are issued through Paddle back to your original payment method.

1. First purchase — 14-day guarantee

If Pro is not what you expected, contact us within 14 days of your first purchase and we will refund it in full. No questions asked.

2. Renewals

Subscription renewals can be refunded if you contact us within 7 days of the renewal charge and have not used Pro features since that charge. Later renewal refunds are handled case by case in good faith.

3. Cancelling

You can cancel your subscription at any time. Cancellation stops future charges; your Pro features remain active until the end of the period you already paid for. Cancelling does not delete your sites — they simply return to the free plan's rules.

4. How to request a refund

Email product@keumbang.com from your account email with the word "refund" in the subject. Include nothing else — we can look the rest up. Refunds are typically processed by Paddle within 5–10 business days depending on your payment method.

5. Abuse

We reserve the right to refuse refunds in cases of abuse (for example repeated purchase-refund cycles) and where required otherwise by law, statutory rights remain unaffected.